Email the team
All inquiries — patient support, pharmacy questions, provider onboarding, press — go to one address. We route internally so the right person responds.
team@prescribernow.comHow can we help?
Find the topic that fits your situation. We've listed what to include in your message so we can help faster.
Questions about your visit or prescription
For issues with a completed visit, prescription status, refund requests, or account access.
- Include your full name and email address on file
- Describe the issue briefly — visit ID if you have it
- Let us know what outcome you're looking for
Joining the network or routing questions
For independent pharmacies interested in receiving prescriptions through PrescriberNow, or existing partners with questions about routing or the fill dashboard.
- Include your pharmacy name, NCPDP number, and state
- Tell us if you're new to the network or an existing partner
- Describe your question or interest
Onboarding, credentialing, or platform questions
For licensed clinicians interested in joining as a provider, or current providers with questions about scheduling, pay, or platform features.
- Include your NPI and primary licensed state(s)
- Tell us your specialty and board certification status
- Describe what you're looking for
Expected response times
| Inquiry type | Typical response | Notes |
|---|---|---|
| Patient support — general | Within 1 business day | Monday through Friday, 9 AM – 6 PM Eastern |
| Prescription or visit urgent issue | Same business day | Mark your subject line "Urgent — [your name]" |
| Refund requests | 1–2 business days | Refunds process within 3–5 business days after approval |
| Pharmacy partnership | Within 2 business days | Onboarding calls typically scheduled within one week |
| Provider onboarding | Within 2 business days | Credentialing review begins after application submission |
| Press and media | Within 1 business day | For broadcast deadlines, note your airdate in the subject |
After-hours and weekends: We monitor for urgent patient issues outside business hours. For non-urgent inquiries received on weekends or holidays, expect a response on the next business day.
Business identity
PrescriberNow is a platform operated by DND Strategies LLC, a Florida limited liability company.
Registered and headquartered in Florida, United States.
General correspondence: team@prescribernow.com
For legal notices, HIPAA-related inquiries, and compliance matters, use the same address with a clear subject line indicating the nature of the communication.
Other resources
About PrescriberNow
Our mission, clinical standards, what we don't do, and who built this platform.
About usJoin the partner network
Independent and community pharmacies: see how prescription routing works and apply to join.
Pharmacy infoBecome a provider
Licensed clinicians: learn about flexible scheduling, transparent pay, and our HIPAA platform.
Provider info